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FAQs

  • Is the purpose of CPS to take children out of the home?
  • Does CPS provide foster Care Services?
  • What system is in place to protect children?
  • What happens when a concern is reported to a local agency?
  • Who is eligible for services?
  • What is the Children's Services Process?
  • How does Children's Services work?
  • Who is involved in Children's Services?
  • Who is Eligible for Services?
  • What is the Children's Services Act?
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Adult Services:

Adult Services is a program that enables adults to remain in the least restrictive setting and function independently.  Services include screenings for assisted living, nursing home placement, home-based care, Adult Day Care and other waiver services. Although the services provided do not include  case management, employees will make referrals for transportation, nutrition, homemaker and mental health services. 

Adult Protective Services (APS) is the key program in Adult Services.  This service investigates reports of abuse, neglect, and exploitation of adults over 60 years of age and incapacitated adults over 18 years of age. The goal of APS is to protect a vulnerable adult's life, health, and property without a loss of independence. When this is not possible, APS attempts to provide assistance with the least disruption of life style and with full due process, protection, and restoration of the person's liberty in the shortest possible period of time. Partnerships are key to prevention and to maximize risk reduction and self-determination.

Complainant information is confidential and is only disclosed with the permission of the complainant or if ordered by the court.  The list of those mandated to make such reports to this agency includes any person licensed, certified or registered by the health regulatory boards listed in §54.1-2503 of the Code of Virginia (with the exception of the Board of Veterinary Medicine), any mental health service provider as defined in §54.1-2400.1 of the Code of Virginia, EMS personnel, guardians and conservators, any person employed to work in a direct care capacity with adults and law enforcement.

For more information on available services, or to make an Adult Protective Services complaint please call 540-586-7750 ext. 2266.  You may also call the state hotline number at 1-888-83ADULT to make an APS complaint after hours or on holidays.

For more information regarding Adult Services or Adult Protective Services please visit Virginia Department of Social Services.

The Companion Services Program assists elderly and/or disabled adults in their home who are dependent in at least one major IADL (Instrumental Activity of Daily Living) such as Meal Preparation, Housekeeping, Laundry or Money Management. Those who qualify can receive up to 15 hours of service per week.

For more information regarding Companion Services please visit Virginia Department of Social Services.


Child Protective Services (CPS)

Child Protective Services (CPS) identifies, assesses, investigates and provides services to children who have been abused or neglected and to their families. It is designed to preserve families whenever possible, yet protect children and prevent further maltreatment.

The CPS program is non-punitive in its approach and attempts to enable families to provide adequate care for their children.

Structured Decision Making (SDM) is a process that uses a set of research and evidence-based assessment tools to help case workers make appropriate decisions at key stages in the child welfare process, from screening referrals to closing cases. When partnered with clinical judgment and supervision, these tools are designed to increase the consistency of casework decisions and improve the validity of those decisions, thereby better protecting children from harm. The assessment tools apply to all CPS decisions, with the exception of out-of-family reports, which only require the use of the Intake Tool. The assessment tools must be completed in the automated data system. When accessed via the automated data system, each assessment tool has definitions available that assist the worker with making the best choices on the tool. In CPS, Structured Decision Making is used for Validation, Safety and Risk.